MobiSquid - Help Center

The relationship between buyer and supplier can be a constant tug-of-war by both sides. The supplier complains that the buyer gives short notice on orders. The buyer complains that the supplier doesn't deliver the orders on time or the quality of the product is not to par. Each side points the proverbial finger at the other, which can cause tension and bad blood between the two. The truth is that both sides need each other. It's a symbiotic relationship.

Here are some of the challenges that might face when attempting to keep things copacetic and some tips on how to improve interactions between buyer and supplier.


User


>> NOT SATISFY WITH SERVICE


Your experience with our service provider did not meet our expectations? If you’re not happy, we are not happy. We certainly understand how you feel and we would feel the same in your situation, but we will sort this out.

We know how frustrating it can be – let’s see how we can help you. Thank you for bringing this to my attention. We will do this for you as quickly as possible!


>> SERVICE PROVIDER UNPROFESSIONAL


Customer is the king or as they say. Some service providers just don't think at times , they forget the word of mouth goes a long way, that one customer you lost due to poor customer service can very easily bring down a company .

Customer is always right BECAUSE any business entity is because of the customer and if there is no customer, there will be no business. It is the responsibility of everybody to look after the customer very well. It is all our responsibility in the business we work for.


Let’s work together to solve this.


 

SERVICE PROVIDER


Let’s face it—the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service dimensions they identify and value.

Customer is the king or as they say. Some service providers just don't think at times , they forget the word of mouth goes a long way, that one customer you lost due to poor customer service can very easily bring down a company .

Customer is always right BECAUSE any business entity is because of the customer and if there is no customer, there will be no business. It is the responsibility of everybody to look after the customer very well. It is all our responsibility in the business we work for.

>> DEALING WITH RUDE CUSTOMER

The first thing to do is to remain calm and not respond in kind. If you are faced with an unexpected verbal attack, a natural defense mechanism is to "bite back." Something as simple as taking some deep breaths  can give you a vital few seconds to gather your thoughts and avoid retaliating in a way that might see you being viewed as the aggressor.

Tip: Your personal safety is paramount. If you feel threatened by an angry person, trust your instincts and leave the room immediately if you feel unsafe, or if you're too upset to resolve the situation on your own. So avoid "fighting fire with fire." Remain calm , controlled and tactful , otherwise you risk inflaming the situation further. Keeping your emotions in check can defuse the encounter. 

Listen and, If Appropriate, Apologize.

A rude customer might want to vent her frustration. He/She wants you to hear every word that he/she says say, so listen actively , no matter how unreasonable he/she sounds. Demonstrate that you have taken in what he/she's said by occasionally reflecting back her words. For example, use phrases like, "So, it sounds like you're saying that," "What I'm hearing is," or, "Is this what you mean?"

Be aware of your body language  while she speaks. Keep your arms unfolded, and maintain appropriate eye contact to demonstrate your open attitude. And when you reply, keep your voice low and even, to keep things calm.

Saying sorry might run against every instinct you have, if you've been subjected to a barrage of abuse. But if the customer's grievance is genuine, a prompt apology  may staunch the flow of rudeness and provide the basis for a better relationship.

 


Enjoy the service from MobiSquid Services